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Privacy Policy

Last updated: June 14, 2025

At Masterpet - Mobile At Home Pet Grooming Ernakulam ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile app.

Permissions

  • Location: We request access to your device's location to provide at-home pet grooming services, calculate travel costs, and determine if we can service your area. Location is only collected with your explicit permission and is not used for any other purpose.
  • Camera: We request access to your device's camera so you can take and upload photos of your pet for grooming appointments. Camera access is only used for this purpose and only with your explicit permission.

1. Information We Collect

  • Personal Information: Name, phone number, email address, address, pet details, and any other information you provide when booking or contacting us.
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information (if you use our app).
  • Usage Data: Information about how you use our website and app, such as IP address, browser type, pages visited, time spent, and app features used.
  • Location Data: Collected only with your permission, used to provide at-home grooming, calculate travel costs, and determine service availability.
  • Camera Data: Photos you take of your pet for grooming appointments, collected only with your permission.
  • Cookies & Tracking Technologies: We may use cookies and similar technologies to enhance your experience and analyze site/app usage.

2. How We Use Your Information

  • Provide and manage our grooming services, including at-home appointments based on your location.
  • Calculate travel costs and determine if we can service your area using your location data.
  • Allow you to upload photos of your pet for grooming appointments using your camera.
  • Communicate with you about appointments, updates, and promotions.
  • Improve our website, app, and services.
  • Analyze usage for app/website improvement and security.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers who assist in delivering our services (e.g., payment processors, IT support).
  • Analytics and advertising partners (see below).
  • Legal authorities if required by law.
  • Other parties with your consent.

4. Analytics, Advertising, and Third-Party Services

We may use third-party analytics tools (such as Google Analytics or Firebase) to understand how our app and website are used. We may also use advertising partners to show relevant ads. These third parties may collect information about your device, usage, and location (if permitted). You can opt out of personalized ads in your device settings or by contacting us.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. All your data, including location and pet photos, will be deleted when you delete your profile on the app. When no longer needed, your data will be securely deleted or anonymized.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We take steps to ensure your data is protected according to applicable law.

7. Your Rights and Choices

  • Request access to or correction of your personal data.
  • Request deletion of your data, subject to legal requirements. You may delete your profile at any time to remove all your data from our systems.
  • Opt out of marketing communications at any time (via unsubscribe link or by contacting us).
  • Opt out of personalized advertising in your device settings.
  • Withdraw consent for location or camera permissions in your device/app settings.

8. Children's Privacy

Our services are not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it. Parents and guardians may contact us to review or delete their child's information.

9. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the date above. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: hello@masterpet.co.in
  • Phone: +91 85906 43269